Trouver les réponses à vos questions sur nos produits

Are TWEELUX products eco-responsible?

Of the 5 main criteria that characterise an eco-friendly product, the TWEELUX lamp meets 3 of them: non-energetic, durable, easily repairable and local. TWEELUX is not made from natural products and is not organic, ethical or fair trade.

How long is the guarantee on the lamp?

The lamp drum, which contains the electronics, the table lighting LED and ambient LEDs, is guaranteed for two years from the factory. A replacement product will be returned as soon as the defective product is received. The return to the factory must be authorised by GREENLITE's support department. The cost of shipping the defective product shall be borne by the customer, while the cost of shipping the replacement product shall be assumed by GREENLITE.

Can the battery be changed in the event of a problem?

Yes, the TWEELUX lamp battery can be replaced. The battery is guaranteed for 2 years and 500 charge-discharge cycles. The battery can be ordered from www.greenlite-lighting.com/en. A tutorial on the website shows the procedure to follow.

What is the procedure to follow in the event of a technical problem outside the guarantee?

In the event of a technical problem, the customer must contact GREENLITE technical support who will authorize the return of the drum to the GREENLITE factories in France. If the drum can be easily repaired, a quote is sent to the customer and after-sales service returns the drum after payment by the customer. If not, a replacement product will be returned upon receipt of payment for this replacement part. Shipping costs are the responsibility of the customer.

How can the TWEELUX lamp be controlled?

The TWEELUX lamp can be controlled either by a DMX console, an infrared remote control or manually using push buttons and a screen on the drum. There is currently no IOS or Android application available for controlling the TWEELUX lamp.

How can I customise the lampshade?

The lamp is customoized using a transparent film in the shape of the lampshade. This is inserted between the lampshade and the cap.The decor or logo can be printed or stuck with adhesive strips. You can do the printing yourself or ask GREENLITE to do it for you.

What does the GREENLITE guarantee cover?

GREENLITE's two-year guarantee covers all electronics, LEDs and battery (if less than 500 charge-discharge cycles). All of its elements are integrated into the drum. In the event of a breakdown, GREENLITE performs a standard exchange of the complete drum.

How to store my TWEELUX products ?

TWEELUX products are delivered either in your own flight-case (GREENLITE provides you with the parts drawings) or in GREENLITE flight-cases. GREENLITE flight-cases are equipped with a charger for 8 lamps.

What is the procedure for creating a customised TWEELUX product?

TWEELUX's patent-protected lighting technology is highly modular. It is based on electronic cards that can be packaged according to the desired design. GREENLITE's engineering capacity means that TWEELUX products can be completely redesigned (mechanically or electronically) to create unique products according to the specifications of the customer and the architect.

What certifications does the TWEELUX lamp have?

The TWEELUX lamp has the following certifications: EN 60598-1 (2021) + A11- NF EN 60598-2-4 (18) + Eurolab Opinion 33 EN 62493 (2010) (EMF) ROHS compliance IP 44 compliance Network frequency immunity CEM 61000

How can I buy TWEELUX products?

You can contact GREENLITE using the contact form on the website. In the near future, it will be possible to purchase through a distributor specialising in audio and video products.

Who is behind TWEELUX products?

TWEELUX products have been designed thanks to the pooling of two areas of expertise. Music Plus, a major player in the provision of services for events and lighting problems, with over 20 years' experience in the field, defined the functional specifications for this innovative product. GREENLITE, with 25 years' experience in the design and manufacture of innovative lighting products, has developed TWEELUX products, which are constantly evolving.

What are TWEELUX’s product references?

TWEELUX products have been used in multiple events over the past two years. The experience accumulated during these numerous uses has allowed the two partners Music Plus and GREENLITE to develop a new range of TWEELUX products now marketed in France and England.

Can TWEELUX be used outdoors?

The product complies with the IP44 standard. The lamp is protected against solid objects larger than 1 millimetre and against small splashes of water from all directions.

What is the autonomy of TWEELUX lamps?

The battery provides autonomy of between 6 and 10 hours, depending on the lighting power required. The software adjusts the lighting power delivered by the drum according to the desired duration.

How high is the lamp?

The height of the lamp is 85 cm. The lampshade has a height of 30 cm. This allows guests to converse without being bothered by the lamp in the middle of the table.

Find the answers to your questions about our products

Are TWEELUX products eco-responsible?

Of the 5 main criteria that characterise an eco-friendly product, the TWEELUX lamp meets 3 of them: non-energetic, durable, easily repairable and local. TWEELUX is not made from natural products and is not organic, ethical or fair trade.

How long is the guarantee on the lamp?

The lamp drum, which contains the electronics, the table lighting LED and ambient LEDs, is guaranteed for two years from the factory. A replacement product will be returned as soon as the defective product is received. The return to the factory must be authorised by GREENLITE's support department. The cost of shipping the defective product shall be borne by the customer, while the cost of shipping the replacement product shall be assumed by GREENLITE.

Can the battery be changed in the event of a problem?

Yes, the TWEELUX lamp battery can be replaced. The battery is guaranteed for 2 years and 500 charge-discharge cycles. The battery can be ordered from www.greenlite-lighting.com/en. A tutorial on the website shows the procedure to follow.

What is the procedure to follow in the event of a technical problem outside the guarantee?

In the event of a technical problem, the customer must contact GREENLITE technical support who will authorize the return of the drum to the GREENLITE factories in France. If the drum can be easily repaired, a quote is sent to the customer and after-sales service returns the drum after payment by the customer. If not, a replacement product will be returned upon receipt of payment for this replacement part. Shipping costs are the responsibility of the customer.

How can the TWEELUX lamp be controlled?

The TWEELUX lamp can be controlled either by a DMX console, an infrared remote control or manually using push buttons and a screen on the drum. There is currently no IOS or Android application available for controlling the TWEELUX lamp.

How can I customise the lampshade?

The lamp is customoized using a transparent film in the shape of the lampshade. This is inserted between the lampshade and the cap.The decor or logo can be printed or stuck with adhesive strips. You can do the printing yourself or ask GREENLITE to do it for you.

What does the GREENLITE guarantee cover?

GREENLITE's two-year guarantee covers all electronics, LEDs and battery (if less than 500 charge-discharge cycles). All of its elements are integrated into the drum. In the event of a breakdown, GREENLITE performs a standard exchange of the complete drum.

How to store my TWEELUX products ?

TWEELUX products are delivered either in your own flight-case (GREENLITE provides you with the parts drawings) or in GREENLITE flight-cases. GREENLITE flight-cases are equipped with a charger for 8 lamps.

What is the procedure for creating a customised TWEELUX product?

TWEELUX's patent-protected lighting technology is highly modular. It is based on electronic cards that can be packaged according to the desired design. GREENLITE's engineering capacity means that TWEELUX products can be completely redesigned (mechanically or electronically) to create unique products according to the specifications of the customer and the architect.

What certifications does the TWEELUX lamp have?

The TWEELUX lamp has the following certifications: EN 60598-1 (2021) + A11- NF EN 60598-2-4 (18) + Eurolab Opinion 33 EN 62493 (2010) (EMF) ROHS compliance IP 44 compliance Network frequency immunity CEM 61000

How can I buy TWEELUX products?

You can contact GREENLITE using the contact form on the website. In the near future, it will be possible to purchase through a distributor specialising in audio and video products.

Who is behind TWEELUX products?

TWEELUX products have been designed thanks to the pooling of two areas of expertise. Music Plus, a major player in the provision of services for events and lighting problems, with over 20 years' experience in the field, defined the functional specifications for this innovative product. GREENLITE, with 25 years' experience in the design and manufacture of innovative lighting products, has developed TWEELUX products, which are constantly evolving.

What are TWEELUX’s product references?

TWEELUX products have been used in multiple events over the past two years. The experience accumulated during these numerous uses has allowed the two partners Music Plus and GREENLITE to develop a new range of TWEELUX products now marketed in France and England.

Can TWEELUX be used outdoors?

The product complies with the IP44 standard. The lamp is protected against solid objects larger than 1 millimetre and against small splashes of water from all directions.

What is the autonomy of TWEELUX lamps?

The battery provides autonomy of between 6 and 10 hours, depending on the lighting power required. The software adjusts the lighting power delivered by the drum according to the desired duration.

How high is the lamp?

The height of the lamp is 85 cm. The lampshade has a height of 30 cm. This allows guests to converse without being bothered by the lamp in the middle of the table.