Privacy policy
Preamble
Last update: 05/09/2024
We respect the privacy of our users and are committed to protecting the personal information you share with us. This privacy policy explains how we collect, use and protect your data when you interact with our site, in particular via our contact forms intended for a specific request or product support.
Information we collect
We collect the information you voluntarily provide via our contact forms.
This includes :
- First name Last name
- Company
- Phone
- Message relating to the specific request or technical problem
In the case of the product support form, please add the following information:
- Product concerned by the technical problem
- Product serial number
This information is required to process your request and provide you with quality returns and product support.
Use of information
The information collected is used solely to:
Process and respond to your requests via our after-sales service.
Improve our services and products.
Communicate with you in response to your requests or additional questions.
Data sharing
We do not share personal data with other companies, organizations or individuals, unless one of the following circumstances applies:
- sharing with our partners to respond to your request (for example, a repair partner)
- in fulfillment of a legal obligation, sharing in accordance with laws and regulations.
Data protection
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction.
Changes to our privacy policy
We may update our privacy policy at any time. Changes will be posted on this page. We invite you to consult this policy regularly to stay informed about how we protect your data.
Contact
If you have any questions about this privacy policy, you can contact us:
- by email: contact@greenlite-lighting.com