by gl_admin | Feb 16, 2024 | faq-en
Are TWEELUX products eco-responsible? Of the 5 main criteria that characterise an eco-friendly product, the TWEELUX lamp meets 3 of them: non-energetic, durable, easily repairable and local. TWEELUX is not made from natural products and is not organic, ethical or fair...
by gl_admin | Feb 16, 2024 | faq-en
How long is the guarantee on the lamp? The lamp drum, which contains the electronics, the table lighting LED and ambient LEDs, is guaranteed for two years from the factory. A replacement product will be returned as soon as the defective product is received. The return...
by gl_admin | Feb 16, 2024 | faq-en
Can the battery be changed in the event of a problem? Yes, the TWEELUX lamp battery can be replaced. The battery is guaranteed for 2 years and 500 charge-discharge cycles. The battery can be ordered from www.greenlite-lighting.com/en. A tutorial on the website shows...
by gl_admin | Feb 16, 2024 | faq-en
What is the procedure to follow in the event of a technical problem outside the guarantee? In the event of a technical problem, the customer must contact GREENLITE technical support who will authorize the return of the drum to the GREENLITE factories in France. If the...
by gl_admin | Feb 16, 2024 | faq-en
How long does it take to assemble or disassemble a TWEELUX lamp? A TWEELUX lamp is made up of 5 subsets: a base, a tube, a light drum, a lampshade and a cap. Assembly requires between 60 and 90 seconds to be...
